Refund policy
Legal Disclaimer - Novkylen
Trade name: Novkylen Phone number: +44 7419 141784 Email: Support@novkylen.shop Physical address: 987 Tyburn Road, Birmingham B24 0TJ, United Kingdom Effective Date: September 2026
This Legal Disclaimer applies to all visitors, users and customers accessing the Novkylen website, browsing products, placing orders and completing purchase transactions. By using our website and purchasing our products, you confirm that you have read, understood and unconditionally accepted all terms, liability limitations and legal provisions below. This document works together with our Shipping Policy, Return & Refund Policy and Privacy Policy, forming the complete legal agreement between Novkylen and all customers.
1. Governing Law & Jurisdiction
This store and all commercial transactions are governed by the laws of England and Wales, United Kingdom. All disputes arising from website access, product purchases, delivery services and after-sales issues shall be subject to the exclusive jurisdiction of the courts of England and Wales.
This policy fully complies with the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, Unfair Contract Terms Act 1977 and UK GDPR (Data Protection Act 2018).
Nothing in this disclaimer shall limit or exclude statutory consumer rights protected by UK law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. If any clause is deemed invalid or unenforceable, the remaining terms shall remain fully valid and enforceable.
2. Website & Product Information Accuracy
All product images, descriptions, sizes, colours, specifications, functionality introductions and pricing information displayed on our website are for illustration and reference purposes only. Novkylen strives to ensure website content accuracy; however, minor differences in colour, texture and appearance may occur due to screen resolution, lighting conditions, photography angles and normal manufacturing batch variations. Such minor discrepancies do not constitute defective products or false advertising.
Any product effect demonstrations, user testimonials or usage cases shown on product pages reflect individual results only. Novkylen does not guarantee identical usage effects for all customers.
We reserve the right to update product prices, specifications, packaging designs, promotional rules and website content at any time without prior notice. In case of system errors, incorrect price display or invalid orders caused by technical failures, we retain the right to cancel such orders and issue full refunds without additional compensation.
3. Product Usage Risk & Liability Limitation
All products sold by Novkylen pass standard quality inspections and meet UK consumer product safety standards before dispatch. All physical products carry inherent usage risks. Customers must evaluate their personal physical condition before use and strictly follow official user instructions and safety guidelines.
To the maximum extent permitted by UK law, Novkylen shall not be liable for personal injury, property damage or financial losses caused by:
- Improper operation, misuse or use beyond the product’s intended purpose
- Unauthorised disassembly, modification or refitting of products
- Continued use of damaged, worn or defective goods
- Failure to follow safety warnings and official user manuals
- Improper storage, external impact or personal negligence
Our product warranty only covers verified factory manufacturing defects. Any losses caused by incorrect human operation or improper usage shall be borne solely by the customer.
4. Third-Party Links Disclaimer
Our website may contain hyperlinks to third-party platforms for customer convenience. Novkylen has no control over third-party website content, service quality, security and privacy policies. Accessing external links is entirely at the user’s own risk. We assume no liability for any loss, dispute or risk arising from third-party platforms.
5. Intellectual Property Rights
All intellectual property on this website, including Novkylen brand name, trademark, logo, webpage layout, original text content, product images, graphic materials and marketing content, belong exclusively to Novkylen. No individual or organisation may copy, reproduce, screenshot, distribute or commercially use our copyrighted content without prior written authorization.
We reserve all legal rights to issue cease-and-desist notices, file platform complaints and claim economic compensation for any intellectual property infringement behaviour.
6. UK GDPR & Data Protection
All personal information collected during website browsing and order placement, including customer name, shipping address and email address, is only used for order processing, delivery arrangement and after-sales support. All personal data is processed in strict compliance with UK GDPR and the Data Protection Act 2018.
We will never sell, rent or disclose your personal data to unrelated third parties without your explicit consent. You may contact our support email to request access, correction or deletion of your personal information at any time.
7. Force Majeure Exemption
Novkylen shall not be held responsible for order delays, shipment suspension, service interruption or contract non-performance caused by unforeseeable and uncontrollable force majeure events, including natural disasters, extreme weather, courier service disruption, industrial strikes, customs policy changes, public health restrictions and government mandatory regulations.
8. Policy Revision & Interpretation Right
We reserve the right to revise, update and supplement this Legal Disclaimer and other store policies to comply with updated UK laws and business adjustments. Revised terms will take effect immediately upon publication on our official website. Continued use of the website and placement of orders after updates shall be deemed acceptance of the latest policy terms.
The final interpretation right of all policy clauses belongs exclusively to Novkylen.
9. Contact Information
For legal consultation, business enquiries and policy-related communications: Phone number: +44 7419 141784 Email: Support@novkylen.shop Address: 987 Tyburn Road, Birmingham B24 0TJ, United Kingdom