Shipping Policy

Trade name: Novkylen Email: Support@novkylen.shop Physical address: 987 Tyburn Road, Birmingham B24 0TJ, United Kingdom

1. Order Processing

All orders will be processed within 2–3 business days after payment confirmation. Business days exclude weekends and UK public bank holidays. Orders placed on holidays or weekends will start processing on the next working day. Please verify your shipping address carefully at checkout. Once the parcel has been dispatched, address changes cannot be guaranteed. If you need to amend your delivery details, contact our support team before shipment.

2. Shipping & Delivery Times

• UK Domestic Shipping: Estimated delivery within 3–7 business days after dispatch.
• International Shipping: Estimated transit time 7–21 business days after dispatch. Delivery timelines are estimates only and not guaranteed. Delays may be caused by customs inspections, remote delivery locations, adverse weather, carrier peak seasons or other unexpected circumstances beyond our control.

3. Shipping Tracking

Once your package ships, a shipping confirmation email containing your tracking number and tracking link will be sent to your registered email address. Please allow up to 48 hours for the carrier system to update tracking information.

4. Customs, Duties and Taxes

For all international orders, import duties, customs charges, local VAT and any other applicable taxes are the responsibility of the customer. These fees are collected by your local customs authority upon arrival of the package. Novkylen does not cover customs clearance fees or import taxes. We recommend checking your local customs regulations before placing an order.

5. Lost, Stolen or Damaged Packages

• Lost parcel: If tracking shows your package has not arrived after the maximum estimated delivery window, please contact us so we can open an investigation with the shipping carrier. Carrier investigations typically take 10–20 business days. We will arrange reshipment or refund based on the carrier’s final conclusion.
• Damaged parcel: If you receive damaged goods, please take clear photos of the outer packaging and damaged items and send them to our support email within 48 hours of delivery. We will review your claim and provide a replacement or partial refund.
• Stolen parcel: If the tracking status shows delivered but you have not received your package, please check with your neighbours and local post office first. Contact us to file a carrier claim. Novkylen shall not be liable for parcels marked as delivered to the shipping address you provided.

6. Shipping Restrictions

We reserve the right to decline or cancel shipments to certain regions due to carrier limitations, local import bans or safety reasons. If your order cannot be shipped, we will notify you promptly and issue a full refund.

7. Returns

Return shipping fees are the responsibility of the customer unless the return is caused by our error, such as wrong item dispatched or manufacturing defects. All returned products must remain unused and kept in original packaging. The return address will be provided after your return request gets approved.

8. Policy Updates

We reserve the right to modify this shipping policy at any time. Revisions become effective once published on our website. By continuing to shop on our store after updates, you accept the revised terms.

Effective Date: 2026